Help Center

Support

Have a question about Media Flow or Puzzle Pals? Feedback and bug reports are always welcome. Reach out and we will respond as soon as possible.

Email Support

For technical issues, account concerns, or product feedback, contact us directly by email. Typical response time is 1 to 2 business days.

Send an Email

Feature request or quick feedback? Leave a review on the Play Store. We read and prioritize all user feedback.

Open Play Store

Tap any question to expand.

Is Media Flow free to use?+

Yes. Media Flow is free to download and use. The app is ad-supported.

What audio formats are supported?+

Media Flow supports common formats including MP3, FLAC, AAC, OGG, WAV, and M4A.

Does the app need internet for playback?+

No. Media Flow plays local music files stored on your device. Internet is not required for playback.

How do I report a bug?+

Email mediaflowtechnology@gmail.com and include your device model, Android version, and issue details.

Is my data safe?+

We do not upload your local music files. Please review our Privacy Policy for full details.

What games are included in Puzzle Pals?+

Puzzle Pals includes 7 game modes: Classic Puzzle, Photo Puzzle, 2048, Number Drop, Circuit Connect, Word Search, and Pattern Match.

Does Puzzle Pals need internet?+

No. All game modes work fully offline. No internet connection is required to play.

How is my game data stored?+

Game data such as high scores, favorites, and settings are stored locally on your device using SharedPreferences. There is no cloud sync.

Is Puzzle Pals free?+

Yes. Puzzle Pals is free to download and play. The app is ad-supported.